What are the roles, how are they defined, and what access do they provide
Roles in the eCMS
This article gives you a quick description of what Role is and why to choose them for specific users. When creating a new user in the Enterprise Content Management System (eCMS), you are required to select a role for your new user. Here are various roles available and what permissions each has.
Roles needed for your community:
- ROLE_COMMUNITY_ADMIN: This is for all admin staff who manage content inside the eCMS. They can add, edit, and remove all content. This includes the following: Menus, Events, Photos, Videos, Community Resources, Notifications, Alerts, and Users. They also can run some reports.
- ROLE_COMMUNITY_STAFF: This is for other staff members who are NOT managing content in the eCMS. When they log in to the eCMS, they are directed to the Resident Portal and can see the same view as a resident who signs in. They can also log into the Mobile App using their credentials to view all content entered into the eCMS that’s associated with their specific level of living.
- ROLE_FAMILY: This is for family members and loved ones of the residents. When they log in to the eCMS, they are directed to the Resident Portal and can see the same view as a resident who signs in. They can also log into the Mobile App using their credentials to view all content entered into the eCMS that’s associated with their specific level of living. Additionally, they have a special feature called "Engagement" that allows them to see the RSVP's and attendance for the resident they "follow".
- ROLE_RESIDENT: This is for all residents and they can view content from their community. They can also log into the Mobile App using their credentials to view all content entered into the eCMS that’s associated with their specific level of living.
Other Roles Options in the list but not needed by your community:
- ROLE_RESIDENT_EXTERNAL_CONTACT: This role type is obsolete and has since been replaced with ROLE_FAMILY.
- ROLE_REPORTING: This is for specific admin users ONLY looking to run reports from the eCMS.
- ROLE_DIGITAL_SIGN: NOT FOR USE. This is exclusively for Connected Living employees to manage our digital signage.
- ROLE_COMMUNITY_AMBASSADOR: This is another rarely-used role and is used by Connected Living employees who work directly in some clients’ communities.