Notifications/Alerts
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      3. Notifications/Alerts

      Using Alerts

      Using Alerts provides a simple and clear way to quickly communicate with your residents or staff about important issues.

      Alerts

      Alerts are designed to provide the staff and residence with important short messages. These are mostly displayed on the digital sign on a bar scrolling across the bottom of the screen or on the app within the bell icon.

      From the Home Screen of the eCMS, Click Alerts

      Creating a New Alert

      1. Click on the “Add New” button to begin creating the new alert. 
      2. On the “Create Alerts” screen, your alert must have the following information: Name, Category, Client, Communities, Program, Description, Start Date, and Display On fields.  (Mandatory fields are identified with an * by their name,)
      3. The other fields are optional but may be helpful in how your alert displays. 

      NOTE: The Client, Community, and Programs fields may be preset based on your specific permissions.

      Editing Alerts

      1. Again, start by clicking Alerts from the Home Screen.
      2. This brings you to the Alerts List view. This shows any previously created alerts and some other details of these past alerts.
      3. To edit an existing alert, simply click the alert name to see the Show page of that alert. 
      4. An alert can be edited or deleted from here by clicking on the buttons “Edit” or “Delete” at the bottom of the screen.
      5. Clicking Edit allows you to make changes to the alert fields. Save changes made by clicking “Update” at the bottom of the screen.

      Some additional information about the fields:

      • Name is required and is used to identify the alert item in the eCMS. This is not displayed.
      • Category is required and can be used to sort or filter which alerts are displayed to your signs.
      • Client, Communities, and Programs are required. Changes made here allow you to restrict an alert to a particular audience, e.g. a specific level of living.
      • Description is required and contains the content of the alert. This text is what displays.
      • Start Date is required because it determines when the alert goes live.
      • Start Time is optional but allows you to set a specific time for the alert to go live.
      • End Date is optional but allows you to set an expiration date for the alert.
      • End Time is optional but allows you to have even more control of when the alert expires.
      • Author is optional but allows you to say who created the alert. This is not displayed.
      • Display On is required because it determines where the alert can be seen.
      • You should always set an Alert as active, with the knowledge that state and end dates/times determine when it actually displays.

      Suggested Use of Alerts

      • Reminders 
      • Upcoming Events 
      • RSVPs
      • Highlight Resident Birthdays
      • Holidays
      • Welcome to the community
      • Engaging questions
      • Trivia Questions
      • This day in history

      For best results, it is recommended that the Description field be brief, no more than 20-30 words.